We use cookies and analytics tools, such as Google Analytics and Microsoft Clarity, to understand how you interact with our website and continuously improve your browsing experience.
The use of these tools falls under the legal concept of “legitimate interest” provided for in article 7, item IX, and article 10 of Federal Law 13.709/2018, the General Data Protection Law (LGPD), which allows the processing of personal data without express consent when necessary for legitimate purposes of the controller or third parties. The collected data is properly processed, anonymized, and used only for statistical purposes and website improvement.
Although the cookies used are necessary for our analysis, you may adjust your browser settings to block cookies if you prefer. Please refer to your browser instructions to manage cookies.
By continuing to browse our website, you agree to the use of these tools as described in this policy.
The platform offers tools and information to facilitate financial management, but it is not responsible for any personal financial problems that may arise, even while using our services. It is the user's sole responsibility to interpret the information provided by our service and, above all, to assess and manage their own personal finances.
If the platform's reminder functionality fails, the platform shall not be responsible for the user's failure to meet payment obligations, and it is the user's responsibility to maintain additional control over the due dates of their obligations.
We may use your contact details, certain registration information, and platform usage data to improve our marketing campaigns and communication about our services, including on advertising platforms.
When you accept advertising cookies, we may also use information from your browsing for result measurement, ad personalization, and performance analysis purposes.
This data is shared with partners that provide technology and media services, such as advertising platforms, exclusively for result measurement, ad personalization, and performance analysis purposes. We do not sell your personal data to third parties.
In some cases, this processing is carried out based on the controller's “legitimate interest,” in accordance with the LGPD, only for the purposes provided for in this policy.
We may also use platform usage information (e.g., time of use, performance of specific actions) to create events that help us measure engagement and promote campaigns on marketing platforms.
Data is always processed using protection techniques, such as encryption and anonymization, and is never sold to third parties.
You may manage or revoke your consent at any time through cookie options and, if you do not want your data to be used for advertising or targeting on ad platforms, you may object to such processing by contacting our support channels.
We may contact you via WhatsApp or email to inform you about new features, updates, and other matters related to our services. Your contact information will be used exclusively for these specific purposes and will not be shared with third parties without your consent, except when required by law or necessary to fulfill contractual obligations.
Subject to the data use permissions provided for in this instrument, we will process users' personal data and information in connection with our services, committing, during and after the term of this Agreement, to comply with the legislation applicable to personal data protection and the privacy rights of Data Subjects, especially the General Data Protection Law (Law No. 13.709/2018) and the Brazilian Civil Rights Framework for the Internet (Law No. 13.543/2014).
In our capacity as operators of the personal data subject to processing in the course of providing the Services, we undertake, within our possibilities, to protect such personal data against unlawful or unauthorized processing, accidental or unlawful destruction by third parties, accidental damage or loss, and unauthorized alteration, disclosure, access, or processing;
After 03 (three) months counted from subscription cancellation, GranaZen may permanently delete and eliminate all user data, subject to legal retention obligations. Once deleted, the data cannot be recovered.
By contracting our services, you automatically acknowledge and agree that:
Pursuant to article 49 of Law 8078/1990 (Consumer Protection Code), the contracting party has the right to withdraw from the purchase of our services and receive a full refund of amounts already paid, provided that the request is made strictly within 07 (seven) uninterrupted days from the date of contracting, through our support channels.
The 07 (seven) day period for exercising the right of withdrawal begins on the day immediately following the contracting date and applies regardless of whether the user has used the services.
If the 07 (seven) day period from contracting has elapsed, the cancellation request will not be characterized as withdrawal, but rather as unilateral termination of the contract, and there will be no right to any refund of amounts already paid.